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This section contains UN guidance and policy material for setting up and managing mediation initiatives. The material provides practitioners with practical advice and options in addressing some of the key challenges and thematic areas in mediation to maximize the chances for success.

United Nations Guidance Documents

United Nations

The Secretary-General developed the United Nations Guidance for Effective Mediation in response to a request from the General Assembly (A/RES/65/283). The Guidance identifies a number of key fundamentals that should be considered in mediation processes: preparedness; consent; impartiality; inclusivity; national ownership; international law and normative frameworks; coherence; coordination and complementarity of the mediation effort; and quality peace agreements.

This UN DPPA guidance seeks to inform mediators and their teams, as well as conflict parties, about the principles and strategies for the effective inclusion of women, as well as a gendered perspective, in mediation processes. The guidance addresses mediation preparation, process design, and substantive issues including security arrangements, participation, constitutions, language and the implementation of peace agreements through a gender lens. 

United Nations Department of Political and Peacebuilding Affairs

The Guidance is designed to support United Nations senior leader- ship and staff, mediators, and facilitators within and outside the UN, along with their teams, conflict parties, representatives of States and regional organizations, national and international non-governmental organizations, women’s groups and other stakeholders in peace processes.

This Handbook is intended to serve as a practical guide to support the implementation of the CRSV mandate by United Nations Field Missions, including Peacekeeping Operations and Special Political Missions. It serves both as a guidance for civilians, military, and police personnel deployed to United Nations Field Missions and as a pre-deployment orientation tool for future Mission personnel.

The guide aims to inform mediators and stakeholders addressing conflicts over natural resources — whether those disagreements are violent, have the potential to turn violent, or are part of a larger political struggle, including within a peace process. It draws on the field experiences of mediators and mediation experts. It also features lessons learned from UNEP’s work on environmental diplomacy in different conflict affected countries, with a particular focus on how to use impartial technical knowledge to equalize stakeholder information in a mediation process.

United Nations Department of Political Affairs, United Nations Assistance Mission for Iraq (UNAMI) and United Nations Development Programme (UNDP)

The United Nations requires its mediators to address conflict-related sexual violence. This guidance offers mediators and their teams principles and strategies for including this critical peacebuilding and security concern in ceasefire and peace agreements.

United Nations Department of Political Affairs, United Nations Assistance Mission for Iraq (UNAMI) and United Nations Development Programme (UNDP)

The DPPA Mediation Start-up Guidelines seek to provide guidance to managers, desk officers and field staff of the UN Department of Political Affairs (DPPA) on the start-up and establishment of mediation initiatives led, co-led or supported by the United Nations. Their purpose is to consolidate DPPA's institutional knowledge on strategy development, planning, support and coordination aspects of mediation initiatives.

Policy and Practice Notes and Occasional Papers

United Nations Department of Political and Peacebuilding Affairs and Office of the United Nations High Commissioner for Human Rights

This practice note, a DPPA-OHCHR collaboration, delves into practical strategies and real-world examples to help mediators and human rights practitioners weave human rights principles and considerations into their work in general and in every step of mediation efforts specifically. The note shows that human rights offer practical solutions to many of the challenging issues that mediators try to address.

A New Agenda for Peace outlines Secretary-General António Guterres' vision for multilateral efforts for peace and security, based on international law, for a world in transition. It reflects on today’s peace and security threats – including the changing conflict landscape; persistent violence outside of conflict environments; the potential weaponization of new technologies; rising inequalities; shrinking civic space; and the climate emergency – and emphasizes how violations of the UN Charter and a pushback against human rights, in particular women’s rights, represent a significant normative challenge. 

United Nations (Mediation Support Unit, Policy and Mediation Division)

Digital technologies are also changing the character of conflict as parties increasingly rely on them to advance their objectives. Mediators and their teams need to consider additional factors such as the digital ecosystem of a given setting and how digital technologies and related data issues influence the power dynamics of a conflict. To address these new developments and help mediators and political affairs officers navigate the issues, the DPPA Policy and Mediation Division has prepared a Framework for Digital Technology-sensitive Conflict Analysis.

United Nations Department of Political and Peacebuilding Affairs

This paper captures key lessons learned in the author's two-year secondment to the Department of Political and Peacebuilding Affairs (DPPA) Policy and Mediation Division, Mediation Support Unit, during which the author supported constitution-making processes and provided advice on handling constitutional issues. 

United Nations Department of Political and Peacebuilding Affairs

The world is facing unprecedented risks from climate change. Droughts, erratic rainfall, and extreme weather events affect people, livelihoods, and economies across the world.

Priscilla Hayner

The subject of justice and accountability raises significant challenges in peace mediation contexts, as well as in the implementation phase following a peace agreement. These challenges usually cannot be avoided and simply must be worked through. However, there are steps that the United Nations can take so that its staff and representatives are in a stronger position to plan, to respond to the substantive questions that arise and to better coordinate with each other. This paper sets out some of these challenges, and offers both policy and strategy ideas for addressing them.

United Nations Department of Political and Peacebuilding Affairs
Climate change effects are felt in every corner of the world and can affect conflicts in different ways. They can be a source of conflict, a multiplier of existing risks, or an opportunity for manipulation by conflict parties. Building on DPPA’s broader efforts to address the complex linkages between climate, peace and security, this note aims to provide guidance to mediation practitioners operating in climate exposed and fragile contexts. It explores the opportunities and challenges of incorporating climate change considerations into peace processes and presents concrete measures to be taken.
United Nations Department of Political and Peacebuilding Affairs

This Practice Note outlines circumstances under which more direct involvement with local conflicts and mediation processes might be strategically relevant for United Nations mediators working on national political processes.

Barney Afako

This paper highlights that peace processes are an important, albeit atypical, arena for policymaking, generally and in relation to transitional justice. This paper examines how the concept of

This report is a contribution to ongoing efforts in the United Nations Department of Political and Peacebuilding Affairs (DPPA) to address the impact of climate change on mediation and preventive diplomacy. It was commissioned by DPPA with support from the Government of the Republic of France and prepared by Alex Grzybowski and Chanda Hunnie of Pacific Resolutions. Views expressed in the report are those of the authors and do not necessarily reflect those of DPPA.

United Nations (Gender, Peace and Security Unit & Mediation Support Unit/DPPA; UN Women)

Gender-sensitive conflict analysis is the systematic study of the gendered causes, structures, stakeholders and dynamics of conflict and peace. Addressing common gender biases in conflict analysis will provide a more accurate and comprehensive understanding of the root causes, triggers and drivers of conflict, and enable more informed and effective action.

United Nations (Mediation Support Unit, Policy and Mediation Division)

On 23 March 2020, Secretary-General António Guterres issued an appeal for an immediate global ceasefire to help create conditions for the delivery of lifesaving aid, reinforce diplomatic action and bring hope to places that are among the most vulnerable to the COVID-19 pandemic. As of 23 June 2020, the Secretary-General's call had received support from 179 Member States and one non-member observer State, as well as a range of regional organizations and international and local civil society actors.

United Nations (Gender, Peace and Security Unit & Mediation Support Unit/DPPA; UN Women)

This Policy addresses the importance of women's full, equal and meaningful participation to effective peacemaking and pandemic response efforts.  It sets out how women, peace and security agenda can provide a critical framework for inclusive decision-making and sustainable solutions.

United Nations Department of Political Affairs, United Nations Assistance Mission for Iraq (UNAMI) and United Nations Development Programme (UNDP)

The Primer identifies the challenges and opportunities at the nexus of peace processes and constitutions and constitution making, including lessons learned, policy options and their implications for sustaining peace.

Mediation Support Unit

This publication dives into some of the challenges and opportunities presented by UN support to local level mediation and dialogue processes, and discusses its strategic relevance to the Organization’s overall peacemaking efforts.

The main purpose of this manual is to familiarize new UN mediators with the range of skills used by their predecessors to carry out third-party mediation. The manual describes the current context in which UN mediation and “good offices” is carried out, offers advice and lessons from previous representatives and envoys, and suggests how the UN’s Mediation Support Unit can help to support the work of UN mediators.

United Nations

The Special political missions (SPMs) Start-up Guide provides essential information and guidance on the substantive and administrative tasks that need to be carried out to establish a field-based SPM, such as mission planning, communication, budget processes, human resources, logistics, security and legal issues. It is an essential document for all DPPA staff, and for DPPA desk officers and senior managers tasked to support the establishment of an SPM in particular.